Service Level Agreement

This Service Level Agreement (here in after termed as “Agreement”) is made and entered into on [day] day of [month] of [year] (here in after termed as “Said Day”) by and between [name] with its principal place of business located at [address ] (hereinafter referred as “service provider”) and [name] with [his/her/business] located at [address ] (herein after referred as “User” and collectively as “the Users”).

WHEREAS, the Company is providing service of [ description of service ];

WHEREAS, the service provider has expertise in the area of [insert description of area of expertise ];

WHEREAS, the Service provider has decided to render the service of [ service which is rendered] to the user from [date] ;

NOW, THEREFORE, the Parties hereby agree as follows:

  1. The service provider are expected to render services in the area of [ mention areas of services ], which has to be performed with due diligence and guaranteed up to [mention guarantee period]
  2. The service has to commence from [commencement period], and shall terminate by [ termination period]
  3. The service shall be available for [ list the subjects to which service is available] from [timing ].
  4. The service provider shall undertake the needs of user by [describe the mode of approaching the user’s need]
  5. In case [ list circumstances where service will not be availed ] the service provider shall refrain from giving their service to the user.
  6. The report of the service will be monitored by [ name and designation of the person authorised to monitor] and the report shall include [list the contents of the report ].
  7. When dispute arises the parties shall [ mode of redressal ].
  8. As a consideration to the service rendered the user shall remit a fee amount of [ fee amount] to the Service provider within [ time period ] through [ mode of payments ]
  9. [ confidentiality clause]
  10. [other terms and conditions]

In witness of the above, the respective parties have signed this service- Level Agreement on the dates mentioned herein below:

Supplier’s Name Client’s Name

Signature: ­­­­­­­­­­­­___________ Signature: ___________

Name: Name:

Title: Title:

Date: Date:

Witnesses:

1._____________________ 2. _______________

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